Welcome Message

The Welcome Message feature is designed to engage users when they initiate a conversation with your WhatsApp number for the first time, or after a specified period. It’s an automated way to send a personalized greeting, ensuring a professional and timely response from your business.

Written By WhatsEra

Last updated About 1 year ago

Setup Steps

  1. Go to the Welcome Message Section:
    Start by navigating to the Welcome Message section in the WhatsEra dashboard, and click on New Message.

  2. Select Message Type:
    You'll be prompted to choose between two types of messages:

    • Text: Select Text if you want to send a custom message. You can even personalize the message by adding the name variable, which will automatically pull the user's WhatsApp name.

    • Template: Select Template if you want to use a pre-created template. Choose from any of your available templates for a more standardized message.

Message Length: Long messages may get truncated. Test your welcome message to ensure it is properly formatted and doesn't exceed WhatsApp’s message length limits.

  1. Select WhatsApp Account:
    After choosing the message type, select the WhatsApp account you want to associate this welcome message with.

  2. Resend Days Option:
    The Resend Days feature determines how many days after an interaction the user is treated as "new" again. The default is 7 days.
    For example:

    • A user starts a conversation with you on January 1st, triggering the welcome message.

    • If the user re-engages with you after 7 days (e.g., January 9th), they will receive the welcome message again.

  3. Enable the Feature:
    Once all the settings are configured, click Enable and then Submit to activate the welcome message.

Multiple WA Accounts: If you have multiple WhatsApp accounts, ensure that the welcome message is set up for the correct account where users will first engage with your business.

Welcome Message Limitations: Make sure the message is clear and professional, as it will set the tone for your business's communication style.

Best Practices

  • Integrate with Autoreply Keywords: For better engagement, you can link your Welcome Message with an Autoreply keyword. This allows users to immediately interact with your chatbot and capture leads efficiently. For instance, a welcome message can include a keyword like "Reply with 'SALE' for more details," engaging users right after the initial greeting.